1. The Information We Collect

We collect different types of information to provide and improve our services to you.

A. Personal Data: We collect information you provide directly, such as your Name, Email address, Phone number, Billing address, and Shipping address. We use this data to process and fulfill your orders, provide customer support, and communicate with you about your account.

B. Financial Data: We collect Credit/debit card details (handled via secure payment gateways) and Bank details for transfers. This is used solely to process payments securely and prevent fraud. Note: We do not store full payment card details on our servers.

C. Usage Data: We automatically collect data about your device and interaction with our Site, including your IP address, Browser type, Operating system, Pages viewed, Time on site, and Referral source. This information is used to optimize our website performance, troubleshoot errors, and perform analytics to improve your shopping experience.

D. Communication Data: We retain records of emails, live chat transcripts, and customer support queries to effectively respond to your inquiries and improve our customer service processes.

2. How We Use Your Personal Information

We use your Personal Information for the following core purposes:

• Order Fulfillment: To process your purchases, package and ship appliances, and manage any returns or exchanges.

• Account Management: To create and maintain your online account, manage your preferences, and facilitate quick checkouts for repeat purchases.

• Communication: To send you transaction confirmations, delivery updates, security alerts, and to respond to your direct queries.

• Marketing (with Consent): To send you promotional materials, special offers, and product updates, provided you have explicitly opted-in to receive them.

• Improvement & Security: To conduct internal research to enhance our product selection and website functionality, and to detect, prevent, and investigate fraudulent or illegal activity.

3. Sharing Your Personal Information

We share your Personal Information only with trusted third parties necessary to run our business and fulfill our contract with you.

• Service Providers: We share data with third parties who perform services on our behalf, including Payment Processors (to manage transactions), Logistics/Shipping Partners (to deliver your order), and IT/Cloud Services (including our parent company, Aptility Digital, for website hosting, security, and data storage).

• Legal Compliance: We may disclose your Personal Information if required to do so by law, a court order, or to cooperate with valid government authority requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred to the new owner, who will be obligated to protect it under this policy.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our advertising efforts. Cookies are small data files stored on your device that help us remember your preferences and track your interaction with the Site. You have the right to accept or decline cookies via your browser settings. However, declining cookies may prevent you from accessing some features of our website.

5. Your Rights and Choices

As our customer, you have control over your Personal Information:

• Access and Correction: You have the right to request access to the Personal Information we hold about you and to request correction of any inaccurate or incomplete data.

• Opt-Out of Marketing: You can stop receiving promotional emails from us at any time by following the “unsubscribe” link in any marketing email you receive.

• Deletion: You may request the deletion of your account and associated Personal Information, subject to any legal retention requirements (e.g., for accounting or tax purposes).

6. Data Security and Retention

We implement commercially reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal or regulatory obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically.

8. Contact Us

For more information about our privacy practices, or if you have questions or complaints, please contact us by email or phone:

Cozy.co.zw (A product of Aptility Digital) Email: admin@cozy.co.zw Phone: +263 78 838 4403