1. Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. General Conditions

• Online Store Status: Cozy.co.zw operates exclusively as an online e-commerce platform. We are owned and operated by Aptility Digital.

• Product Representation: We strive to display product images and descriptions as accurately as possible. However, we do not warrant that product descriptions, colors, or specifications are entirely error-free. Appliance specifications, dimensions, and features are subject to change by the manufacturer.

• Pricing: All prices are displayed in [Insert Currency, e.g., USD or ZWL] and are subject to change without notice. The price charged will be the price in effect at the time the order is placed.

• Availability: Products offered for sale are subject to availability. If an item you ordered is out of stock, we will notify you and offer a suitable alternative or issue a full store credit.

3. Order, Payment, and Security

• Order Confirmation: An email confirmation of your order does not signify our acceptance of that order. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

• Payment: We accept payment via [List accepted methods, e.g., Visa/MasterCard, Bank Transfer, Ecocash, Zipit]. You warrant that any payment information provided is true and accurate.

• Security: Cozy.co.zw, leveraging the technical expertise of Aptility Digital, implements robust security measures to protect your transactional information. However, you acknowledge that no transmission over the internet is 100% secure.

4. Shipping and Delivery

• Delivery Area: We provide delivery services across [Specify Country, e.g., Zimbabwe].

• Risk of Loss: Risk of loss and title for items purchased from Cozy.co.zw pass to you upon our delivery to the carrier.

• Timeframes: Delivery estimates are approximate and are not guaranteed. We are not liable for any delays caused by third-party logistics partners or unforeseen circumstances.

• Inspection: You are responsible for inspecting all products immediately upon receipt. Any claims for shortages or damage in transit must be reported to our customer service team within 24 hours of delivery.

5. Returns, Replacements, and Refunds

THIS SECTION IS CRITICAL AND REFLECTS YOUR POLICY:

• No Cash Refunds: Cozy.co.zw operates under a strict No Cash Refund policy.

• Replacement Only: If a product is determined to be defective, faulty, or incorrectly supplied, our sole responsibility will be to replace the item with an identical or comparable model of equal value.

• Store Credit: If a suitable replacement is unavailable, we will issue store credit for the full purchase price.

• Return Window: Eligible returns (due to manufacturing defect, damage on arrival, or incorrect item) must be initiated within seven (7) days of receipt.

• Condition: Items must be returned in their original, undamaged packaging with all seals, accessories, and documentation intact.

6. Product Warranty

• Manufacturer Warranty: All appliances are sold with the standard manufacturer’s warranty, which varies by brand and product type.

• Warranty Service: Warranty claims are subject to the terms and conditions set by the original manufacturer and may require the item to be delivered to an authorized service center. Cozy.co.zw will assist in facilitating these claims but does not provide direct warranty repairs.

• Exclusions: Warranties typically do not cover normal wear and tear, cosmetic damage, improper installation, accidental damage, or power surge damage.

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, product data, and the arrangement thereof, is the property of Cozy.co.zw (Aptility Digital) or its suppliers and is protected by copyright and intellectual property laws.

8. Limitation of Liability

Cozy.co.zw (Aptility Digital) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the Service.

• Any conduct or content of any third party on the Service.

• Any unauthorized access, use, or alteration of your transmissions or content.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

10. Contact Information

Questions about these Terms and Conditions should be sent to us at:

Cozy.co.zw (Aptility Digital)